Refund policy

RETURN AND REFUND POLICY

We accept returns on eligible standard products within 30 days of delivery.

RETURN ELIGIBILITY

To qualify for a return, the item must be unused, unworn and in its original condition. Proof of purchase is required.

To request a return, contact us at scottbpeel@gmail.com before sending the item back. Items returned without prior authorisation may not be accepted.

RETURN SHIPPING

Customers are responsible for return postage unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly and include photographs of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

NON-RETURNABLE ITEMS

Custom, personalised or specially made products cannot be returned unless they arrive damaged, defective or incorrect. Gift cards, clearance items and products marked “final sale” are also non-returnable.

CANCELLATIONS

Orders may be cancelled before production begins. Because many of our products are made or prepared to order, we cannot guarantee cancellation once production has started.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at scottbpeel@gmail.com.